We use a behaviour monitoring tool to help us spot any signs of worrying gambling behaviours. It means that we can help you to stay aware of your habits and make sure that your gambling stays fun and sustainable.
How the system works
Our system can spot changes in your gambling activity such as:
- logging in at unusual hours
- betting more than usual
- making unsuccessful deposits
- chasing losses or winnings and so much more.
It monitors the behaviour of all players. If your account is flagged as a concern, you could then be categorised as either a low, medium or high risk.
Our dedicated team of Responsible Gambling Specialists then decides on the best intervention.
Manage how you play
Your well-being is a top priority of ours, as well as having to follow regulations. If you’re detected, our system will place you into one of three risk categories:
- Low risk - our system notices only slight changes in your behaviour. We will reach out to you with friendly communication as early as possible. This is to familiarise you with our Responsible Gambling (RG) tools and approach.
- Medium risk - we may call you if you haven't implemented any RG tools and your behaviour hasn't improved.
- High risk - here, we may restrict the activity on your account until we manage to speak to you.
Please note that customer-tailored deposit or loss limits may sometimes be set on the detected accounts. This makes sure that all our customers play on sustainable and affordable levels.
